The company became part of Germany’s 40 largest companies blue-chip index, DAX 40, in 2020 and currently operates in around 50 countries in Europe, Asia, Latin America, and the Middle East. Philipp Hillenbrand: What is your recipe for finding balance while facing a mix of stock market expectations, experiencing high growth, and navigating the COVID-19 crisis?ĭelivery Hero SE is a globally leading and publicly listed online food-delivery and quick-commerce company based in Berlin, currently trading at a market capitalization of around €32 billion. Key insight #2: Build a team that you can trust and that has your back even when things don’t go according to plan. I’ve learned to make a mental switch from focusing on what’s going wrong to instead asking, “What specifically can I do?” Back in the day, someone told me the saying: “How do you eat an elephant? Piece by piece.” When you have a monster problem ahead of you and don’t know where to start, make a list and solve the problem one task at a time. Sometimes I’ll go for a run and take a break, but that’s not always enough. In those tough moments, you need to stay calm. Maybe your competitors are strong in a specific market, or you are burning more money than expected, or the product is not evolving. The challenging part is when things are not going the way you want them to. I’ve learned to make a mental switch from focusing on what’s going wrong to instead asking, “What specifically can I do?” Success feels better when no one believes in you. I’ve always believed in what Delivery Hero does, so when I heard critics say, “Will this company ever be profitable?” it gave me the energy and motivation to prove them wrong. But that experience taught me about resilience. Niklas Östberg: I did cross-country skiing when I was younger, and I would go out in the dark Swedish forest in the gray, cold weather with just one purpose: to become the best skier in the world. Niklas then became cofounder and CEO of Delivery Hero in 2011. Following five years as a management consultant at Oliver Wyman, he cofounded Pizza.nu (later ), where he served as the full-time chairman. Cofounder and CEO of Delivery Hero, Niklas Östberg has been involved in start-ups since the late ’90s after spending several years in banking and consultancy.

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